Passengers with limited mobility
Passengers with limited mobility
Assistance services for passengers with disabilities are provided based on advance requests received from the airline or by phone at +7 913 990 42 35 no later than 24 hours before departure.
Passengers in special categories should arrive at the airport in advance, with the recommended arrival time no later than 2 hours before departure. Upon arrival at the airport, please call the 24-hour number +7 913 990 42 35 or use the staff call button at the terminal entrance. Under Order No. 24 of the Russian Ministry of Transport, the waiting time for a staff member must not exceed 20 minutes.
If no advance request was made by the airline, services will be provided in accordance with Order No. 24 on a first-come, first-served basis. In this case, the airport staff cannot guarantee full service at the time of your request, but they will do their best to ensure your comfort and safety.
When purchasing your ticket, inform your airline or ticket agent that the passenger belongs to a special category and obtain confirmation that boarding is possible.
Please provide the following information when booking:
- the type of disability or mobility limitation;
- the need for assistance and escort services at the airport;
- whether there is an accompanying person;
- whether a guide dog is traveling with you;
- the number, size, weight and other details of mobility aids (including the presence and technical specifications of any batteries);
- the need to carry an oxygen concentrator or life-support medical equipment, including its technical specifications.
Requirements for an accompanying person
An accompanying person to care for the passenger during the flight is required:
- when transporting a passenger with both visual and hearing impairments;
- for a child with a disability under the age of 12.
Transportation of a passenger declared legally incapacitated by a court is carried out at the request of their parents, adoptive parents or guardians and must be accompanied by an adult who can ensure the safety of the incapacitated passenger and others.
An accompanying person is recommended for passengers with intellectual or developmental disabilities who may have difficulty understanding crew instructions, orienting themselves, controlling their behavior, or who require constant supervision, medical assistance or help with hygiene and toilet needs.
Services provided upon advance request from the airline or the passenger:
- meeting passengers with disabilities and other persons with reduced mobility at the arrival point, if they have provided information about their arrival;
- provision of a wheelchair for moving around the airport and for boarding the aircraft (if a wheelchair is required, please contact any terminal service desk);
- a specially equipped waiting seat;
- transport of passengers who are unable to move independently to the aircraft using an ambulift;
- fast-track access through control procedures without queuing;
- escort to dedicated free-of-charge rest areas and then to the aircraft for boarding;
- transport of passengers who are unable to move independently to the aircraft using an ambulift;
- assistance with walking guide dogs.
If you require special services onboard the aircraft, please inform your airline in advance.
Services provided without an advance request from the airline:
- meeting the passenger at the arrival point and assisting with movement through the terminal, if the passenger has provided information about their arrival;
- provision of a wheelchair for the passenger to move independently around the airport;
- assistance with walking guide dogs.
Accessible environment at Gorno-Altaysk Airport:
- Assistance call buttons: special buttons are installed in restrooms, in the public area of the terminal and at the terminal entrance, allowing quick contact with staff for assistance.
- Wheelchairs: wheelchairs are available from the medical station or at check-in counter No. 5 (ground floor of the terminal) for getting around the airport. They can also be requested using the assistance call buttons in rest areas and other locations listed above. To request a wheelchair or get advice, please call +7 (388) 224-75-04 (ext. 531).
- Free parking: dedicated free parking spaces are available for passengers with disabilities in the airport parking area.
- Meeting points and escort service: for meeting or escorting, please proceed to the first parking lane. We offer personal escort service throughout the terminal. For details, please call +7 (388) 224-75-04 (ext. 531).
- Services for passengers with hearing disorders: induction loops are installed in passenger service areas (check-in and boarding control) to improve sound perception through hearing aids.
- Assistance for passengers with vision disorders: the terminal entrance is fitted with tactile paving. The doors have hold-open devices and high-contrast markings.
- Onboard wheelchairs: special wheelchairs for use onboard the aircraft are available upon request.
- Bus stop location: the public transport stop for passenger boarding and drop-off is located on the first line of the terminal access roads.
Free parking
Each parking area has free parking spaces for passengers with disabilities. If a disabled passenger’s vehicle is listed in the Federal Register of Disabled Persons, exit from the parking area is allowed after the passenger contacts the parking staff. To call an attendant, press the operator call button (marked with a telephone icon) located on the front panel of the exit booth.
Note: Verification of whether the vehicle is listed in the Federal Register of Disabled Persons is possible when the official website is available and operational. If the official website is unavailable, the disabled passenger should contact the parking administrator at the exit.
If a passenger with disabilities experiences difficulties with parking or is unable to contact the parking administrator in person for the free service, please call +7 913 690 53 88 during airport operating hours.
Size restrictions for personal mobility aids
Free baggage allowances, size limits on board and restrictions on carrying mobility aids are set by each airline individually.
A passenger’s powered wheelchair must be handed over as checked baggage during check-in. If a wheelchair is needed upon arrival at the destination airport, please inform the check-in agent so that the appropriate note can be entered into the system. Under ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air, passengers using wheelchairs with wet-cell batteries must carry the necessary tools to disconnect the terminals and suitable packaging for the battery. The battery disconnection and reconnection can be performed by the passenger or, upon request, by airport staff.
For details on size, weight and other design limits for mobility aids, it is recommended to contact your operating airline in advance.
Transportation of guide dogs
Guide dogs accompanying visually impaired passengers are carried free of charge and in addition to the standard baggage allowance. The dog must wear a collar and muzzle and be secured at the feet of the passenger it accompanies. At check-in, documents confirming the passenger’s disability and the guide dog’s special training must be presented.
Check-in for a flight
The airport provides dedicated and specially equipped check-in counters for passengers with reduced mobility:
- check-in area — counter No. 5 for flights of all airlines;
- international terminal — counter No. 10.
We recommend arriving for check-in well in advance, ideally 2 hours before the scheduled departure time.
To receive the services requested during booking, please use the assistance call button at the terminal entrance, call +7 913 990 42 35 if you need to be met from your transport, or go to check-in counter No. 5 to notify staff of your arrival. Passengers with disabilities and reduced mobility are served at check-in in a fast-track manner.
Security check
Passengers with implanted pacemakers must inform security check officers before the security check and present a document confirming the pacemaker implanted. After that, you will undergo pre-flight security check on an individual basis.
Boarding the aircraft
Passengers with reduced mobility are boarded first, before general boarding begins. Please arrive at the designated gate before the boarding start time shown on your boarding pass.
Terminal staff provide escort and assist with boarding for passengers with reduced mobility, taking their health condition into account. For this purpose, an ambulance, an ambulift or specialized vehicles may be used. If needed, passengers may be accompanied by a qualified medical professional.
Onboard services
Special services on board are provided by the airline’s staff. If you require special services on board, please request them from your airline in advance.
Disembarkation from the aircraft
Passengers with disabilities or other mobility limitations disembark from the aircraft last.
If you have informed the airline of your needs in advance, please remain seated on board until airport staff arrive. If you are traveling without an escort, upon arrival at Gorno-Altaysk Airport you will be met and assisted with disembarkation, helped to collect your baggage and, if needed, escorted to the parking area.
A manual wheelchair checked as baggage is returned to the passenger at the aircraft door. A powered wheelchair is delivered in the baggage claim hall.
For passengers with musculoskeletal disorders
When purchasing a ticket, you need to inform the airline about any mobility limitations and the size, weight and other characteristics of your mobility aids, and obtain confirmation that boarding is possible, preferably no later than 48 hours before departure. Please describe your needs as accurately as possible in your request.
You can request a wheelchair at counter No. 5 or by using any staff call button.
Passengers using wheelchairs are required to take their medications, meals and perform personal hygiene themselves or with the help of accompanying persons.
For blind and visually impaired passengers
When purchasing a ticket, please inform your airline that you are a passenger in a special category and obtain confirmation that boarding is possible, preferably no later than 48 hours before departure.
Upon arrival at the terminal, please call +7 (388) 224-75-04 (ext. 515), and a staff member will meet you.
If you are traveling with a guide dog, please check the rules for transporting animals and make sure you have all the required documents.
For deaf and hearing impaired passengers
When purchasing your ticket, please inform your airline that you are a passenger in a special category and obtain confirmation that boarding is possible, preferably no later than 48 hours before departure.
To arrange your meeting, please contact us by email at first_aid@rgk-aero.ru. A member of our staff will meet you at the meeting point.
Transport of passengers traveling on stretchers
Passengers traveling on stretchers are carried only with prior approval from the airline, within the time limits set by the carrier. You need to have a certificate authorizing air passenger transportation.
When purchasing the ticket, no later than 48 hours before departure, inform your airline that the passenger is in a special category and obtain confirmation that a stretcher passenger can be carried.
A stretcher passenger should arrive at the terminal in advance, preferably no later than 3 hours before departure. Upon arrival at the terminal, please call +7 (388) 224-75-04 (ext. 515), and a staff member will meet you.
Please note that taking medications, arranging meals and personal hygiene care need to be handled by the passenger or accompanying persons.
Restrictions and contraindications for air travel
Because air travel involves physical stress and changes in air pressure, it is strongly discouraged, unless absolutely necessary and with medical supervision, to fly for the following categories of passengers:
- newborns (under 7 days old);
- women in the late stages of pregnancy;
- people who have had a heart attack or stroke (if it occurred less than 30 days before the flight), or who suffer from heart diseases with frequent pain attacks;
- people who have recently undergone surgery;
- people with increased intracranial pressure;
- people experiencing an acute phase of mental illness;
- people suffering from decompression illness or sickle cell anemia.
Important! Passengers with certain medical conditions are allowed to travel on scheduled passenger flights only in exceptional, life-saving cases and only when accompanied by specialized medical teams.
Organizations and persons preparing a patient for air transportation must provide accompanying medical staff and the necessary medications.
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